Groudswell part II

Yesterday Josh Bernoff presented the table of contents of the sequel to Groundswell. In his new book the groundswell inside the company gets more attention than in the first book. Four chapters will be dedicated to “Your People”. I am looking forward to the contents of these chapters! These chapters will discuss empowerment, collaboration and leadership.

In his blogpost he mentions one of the principles they came up with: “If you want to succeed with empowered customers, you must empower your employees to solve their problems”. This principle will have big impact on IT and Risk for making it possible for employees to actually design their own IT to fit their needs. IT have to hop on to the trend or be left back and actualy lose the role they were designed to do! The risk people have to figure out a way to empower employees to make smart decisions and minimize risk at the same time. The current financial crisis illustrates that these two do not necessarily go together well…

Groundswell: POST and implementing new ways of working

Last weekend I finished reading Groundswell by Charlene Li and Josh Bernoff. They describe strategies for winning in a world transformed by social technologies. To start of an organization needs to think about POST (People, objectives, strategy and technology). As I look back in doing implementations of new ways of digital working inside companies, I see the same pattern in all of my projects. At the start we try to analyze the current state of an entire company. Our analysis does not stop with people but considers processes and IT and the physical workplace. The social technographics profile tries to standardize and benchmark the population you aim for. This is essential because you need make sure your solutions are going to be used by your chosen population. When you are profiling an organization you will encounter differences within parts of your organization. These differences will occur between divisions and team, between countries between generations and between male and female.

The conclusion is you should use some sort of profiling at the beginning of your project, this will result in multiple different profiles. Some companies transform profiles into persona’s to better understand needs and considerations for a target group. You need to analyze work processes to grasp the work that is being done inside. Plotting these processes inside a matrix to see differences between collaborative nature and complexity of work. This complete analysis will give a good base for designing a new way of working!

What are your thoughts on this? How do you think POST can be enriched to cover more ground?